Why should I hire Housekeeping Maid Easy instead of any other company or individual?
Housekeeping Maid Easy takes every possible precaution in hiring the most qualified trustworthy individuals available. A criminal history background check is performed on every potential employee along with a drug screen and physical. All of Housekeeping Maid Easy employees are bonded and insured and all of them are covered by worker’s compensation insurance. What this means is if they should have an accident while cleaning your home you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes. Click here for a copy of our insurance and bond.
Is Housekeeping Maid Easy a franchise?
No, Housekeeping Maid Easy is a local company owned and operated by members of your community. Because we are locally owned are prices are more affordable and we are able to be more flexible when meeting your specialized needs.
Do I need to sign a contract?
No. You may cancel service at any time. Housekeeping Maid Easy also reserves the right to cancel your service at any time.
Who provides the cleaning products and equipment?
We provide the cleaning supplies and equipment. We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide any special cleaning supplies, just ask us!
What hours do you clean and can I pick the day I would like?
Our office hours are Monday-Friday 8:00 a.m. to 4:30 p.m. We clean between the hours of 8:00 a.m. to 4:00 p.m. We do have some employees who will clean on evenings and possibly weekends for special requests, and earlier cleaning hours can be accommodated at no additional charge. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask you if you prefer morning, afternoon or either for cleaning time.
How many people do you send to my home?
Normally, teams of 2 uniformed cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, a quality assurance check will also be performed on your home for that cleaning. A card will be left to inform you of a substitute team in your home. We understand the concern of having the same individuals cleaning your home on a consistent basis, but rest assured, all of our employees go through an extensive training program to ensure consistent cleaning techniques throughout our entire staff.
How do you monitor quality?
Each team member checks eachothers work before the team leaves your home. We also employ a quality assurance manager who will inspect the cleaning of your home periodically. Each member of the team also signs off on the work ticket. Quality is our number one priority and we want you completely satisfied.
What type of training do your workers receive?
Our staff is professionally trained in proper cleaning techniques. We use a professional video training system to compliment our hands on, one-on-one training of new hires until they have mastered our high cleaning standards. Our employees are also trained in the following areas: use of different cleaning products; proper use and maintenance of cleaning equipment; use of alarm systems; workplace safety; organizational and time management skills; knowledge of our company's policies; communication skills, with the client, co-workers, pets and the company; and map-reading skills.
Do I need to be home?
Most of our customers are not home when we clean their homes, and this is our preferred cleaning scenario. We keep detailed information about each client's home cleaning or special instructions and information regarding pets, access, and alarm codes.
How will you get into my home?
Most customers give us a key to their home or a code to the garage. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of $50.00.
If I give you a key, how will it be protected?
All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor for the day of your cleaning. Only our top management staff has access to the safe.
What about pets?
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. If you have large and/or aggressive pets, we ask that you secure them while we are cleaning your home.
Is there anything I need to do before the cleaning?
Yes. It would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so the cleaning people are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room you do not want cleaned and we will honor that request.
What if something is missed or not cleaned properly?
Simply call our office at (317) 579-1988 right away we will have one of our supervisors return your home within 24 hours to correct anything that needs attention at no additional charge. You can also email us at Info@Housekeepingmaideasy.com. Your complete satisfaction is our number one priority.
What if something gets damaged during the cleaning process?
Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note to you advising you of the incident. The office will also follow-up with a phone call to determine the best course of action to take. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Housekeeping Maid Easy is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet etc.
The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
How is payment handled?
We accept checks or cash, but our preference is a check. We ask that you leave the payment on the kitchen counter. Receipts will be emailed to you if requested. If you do not have an email, we will mail you a quarterly statement upon request. A $30.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service.
What about "special requests?"
We love special requests! Please communicate any additional chores or services or cleaning procedures you desire directly to our office at (317) 579-1988. Every effort will be made to accommodate you.
Do you clean windows?
Yes, on the inside of your home only, but for an additional fee. If you would like a full-service window cleaning service, we highly recommend you call American Window Cleaning Services.
What don't you do?
Our employees can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.
Do you leave a written record of the work performed?
Yes, we will leave a signed work order, stating what services were performed, arrival and departure times, which cleaners provided service at your home, as well as any comments from our employees to you.
How do I get regular service started?
Simply give us a call at (317) 579-1988, email us at Info@Housekeepingmaideasy.com or complete our on-line service request.
Will the price always be the same?
For regular cleaning clients, once set, the fee will be the same each time we clean for up to one year. Each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments.
Do I have to sign a contract for service?
No. You may cancel service at any time. Housekeeping Maid Easy also reserves the right to cancel your service at any time.
Why is the first time you clean my home priced higher?
We begin your service with an initial "detail clean" of your home. This first cleaning is similar to a "catch up" clean or a spring clean. There are a variety of first time tasks performed during this clean that require extra time and effort. There is a big difference between "old" dirt and "new" dirt. If we don't get rid of it the first time, keeping your home truly spotless with not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular, repeat maintenance cleaning.
What if I want to cancel a scheduled service?
No problem. All we ask is that you contact us no later than noon the day before. Cancellations later than noon the day before are subject to a $50 cancellation fee. Please keep in mind that each day's cleanings are scheduled the afternoon before and that if you cancel later than noon the day before a scheduled cleaning, that your cleaning team may not have a full day's work.
What if my regular cleaning day falls on a holiday?
We will contact you approximately one month ahead of time to arrange an alternate day for that week. The Holiday’s Observed by our office are New Years day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
How do I provide feedback on my cleanings?
If you find that anything was missed or not cleaned properly, just call our office at (317)-289-1289 right away or contact us through our feedback page on our website, and we will have one of our supervisors return to your home within 24 hours to correct anything that needs attention. We will also leave you a monthly post-paid Customer Comment Card that you can mail back to us with your feedback.
Should I tip the workers for a job well done?
Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip , cash it the preferred method of currency, it will be shared equally by your cleaning team. An occasional note to the team when they really impress you will mean a lot. Also, we pay your cleaning team bonuses based on your feedback, so please always mail the Customer Comment Card back to us right away or drop us a note through our website.
Can I hire your service provider directly?
No, and this is a major problem in our industry
. A great deal of time and resources is put into hiring our staff. Our Service Agreement states that you agree not to hire any past or present Housekeeping Maid Easy employee, other than through our office for a period of not less than 2 years from the date that employee last worked for Housekeeping Maid Easy, for any purpose whatsoever. In the event that you feel that you must hire this person in spite of this agreement, our referral fee to you is $2500 and is due in full immediately upon employment or use of the employee/past employee, regardless of whether the employment is regular employment or on a contract basis.
