Frequently Asked Questions

Why should I hire Housekeeping Maid Easy instead of any other company or individual?

Housekeeping Maid Easy takes every possible precaution in hiring the most qualified trustworthy individuals available. An extensive criminal background and reference check is performed on every potential employee. Each employee is bonded and insured and covered by worker’s compensation insurance. This means that if our cleaner should have an accident while cleaning your home you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take great care of our employee's, offering them top industry pay, comprehensive full benefits, and pay all employee taxes.

Is Housekeeping Maid Easy a franchise?

No, Housekeeping Maid Easy is a local company owned and operated by members of your community. Because we are locally owned our prices are more affordable and we are able to be more flexible when meeting your specialized needs.

Do I need to sign a contract?

No, you may cancel service at any time, but a two week notice is helpful for us to smoothly reassign your cleaner a new home. Housekeeping Maid Easy also reserves the right to cancel your service at any time.

Who provides the cleaning products and equipment?

We provide the cleaning supplies and equipment. We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide any special cleaning supplies, just ask us!

What hours do you clean and can I pick the day I would like?

Our office hours are Monday-Friday 8:00 a.m. to 4:30 p.m. We clean between the hours of 8:00 a.m. to 5:00 p.m. We try our best to accommodate your preference in days. Because we clean as solos, we will ask you if you prefer morning or afternoon for cleaning time.

How many people do you send to my home?

Our solo cleaner model is the safest, lowest exposure cleaning model offering the highest level of accountability in performance, efficiency, consistency, and overall happiness of our customers and employees alike. Our Cleaning Techs are carefully vetted, communicate in English, and are professionally trained in house cleaning. If your cleaning professional is ill, on vacation, or has a day off, we will send a replacement cleaner. We understand the concern of having the same individual cleaning your home on a consistent basis, but rest assured, all of our employees go through an extensive training program to ensure consistent cleaning techniques throughout our entire staff.

How do you monitor quality?

Each solo maid model provides the highest level of accountability. Each maid takes pride in her/his work and checks over their work before leaving your home. We also send an email after each cleaning, asking you, our customer, to rate your cleaning and let us know how we are doing. Our cleaners pay close attention to this feedback and are bonused on maintaining high ratings. We also follow up with personal calls from our Admin team to check in periodically as Quality is our number one priority and we want you completely satisfied.

What type of training do your workers receive?

Our staff is professionally trained in proper cleaning techniques, and even if they are hired with years of professional experience, they still undergo our training program to ensure they meet our cleaning standards. We use a professional video training system and written testing to complement our hands-on, one-on-one training until new hires have mastered our high cleaning standards. Our employees are also trained in the following areas: use of different cleaning products and maintenance of cleaning equipment; use of alarm systems; workplace safety and cleaning according to CDC best practices; organizational and time management skills; knowledge of our company's policies; communication skills, with the client, co-workers, pets and the company.

Do I need to be home?

Most of our customers are not home when we clean their homes, and this is our preferred cleaning scenario so your cleaner can work unobstructed. We realize people may be home during cleanings. If so, we ask that you be on a separate level from our staff or in a room where they are not cleaning as they clean so they can focus undistracted to give you the best possible cleaning. We keep detailed information about each client's home cleaning or special instructions and information regarding pets, access, and alarm codes so our staff will have all the information they need to clean your home. So you do not need to worry or feel the need to follow them around the homes as they clean or reinstruct them while they are working. This will only put undue pressure on the cleaner, resulting in the opposite effect and interfering with their focus. When the cleaning is done, you are encouraged and more than welcome to complete a thorough walkthrough before your cleaner leaves to ensure you are completely satisfied before they head out.

How will you get into my home?

We use keyless entry only so we will need to access your home by a garage code, door code, someone home to let us in, or you can leave the door unlocked or hide a key for us to find and return to its place before leaving. If we are unable to access your home for a scheduled cleaning we do charge a lock out fee of $70.00.

What about pets?

Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. If you have large and/or aggressive pets, we ask that you secure them while we are cleaning your home.

Is there anything I need to do before the cleaning?

Yes. It would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place a few left over "morning dirty dishes" in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we need sidewalks and driveways cleared so the cleaning staff are able to gain access to your home.

What if something is missed or not cleaned properly?

Simply call or text our office at (317) 579-1988 within a 48 hour window and we will have one of our supervisors return your home within 24 hours to correct anything that needs attention at no additional charge. You can also email us at Your complete satisfaction is our number one priority.

What if something gets damaged during the cleaning process?

Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note to you advising you of the incident. The office will also follow-up with a phone call to determine the best course of action to take. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Housekeeping Maid Easy is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet etc. The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.

How is payment handled?

We are a cashless business so therefore only accept credit or debit cards for payment. We charge all cleanings the day of the cleaning and put a 2 day hold on all new clients starting services for their first cleaning.

What about special requests?

We love special requests! Please communicate any additional chores or services or cleaning procedures you desire directly to our office at (317) 579-1988. Every effort will be made to accommodate you.

What don't you do?

Our employees can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.

How do I get regular service started?

Simply give us a call at (317) 579-1988, email us at or complete our on-line service request.

Will the price always be the same?

For regular cleaning clients, once set (see Customer Service Agreement for possible exceptions), the fee will be the same each time we clean for up to one year. Each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments, and time needed to clean to the client’s standards.

Why is the first time you clean my home priced higher?

We begin your service with an initial "detail clean" of your home. This first cleaning is similar to a "catch up" clean or a spring clean. There are a variety of first time tasks performed during this clean that require extra time and effort. There is a big difference between "old" dirt and "new" dirt. If we don't get rid of it the first time, keeping your home truly spotless with not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular, repeat maintenance cleaning.

What if I want to cancel a scheduled service?

You can avoid a late cancellation fee if you give us at least 48 hours notice for a cancellation, but more notice is preferable. This gives us some time to try to find a replacement job for your cleaner, who is dependent on steady work for regular paychecks.

What if my regular cleaning day falls on a holiday?

We will contact you approximately one month ahead of time to arrange an alternate day for that week. The Holiday’s Observed by our office are New Years day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

How do I provide feedback on my cleanings?

If you find that anything was missed or not cleaned properly, just call or text the office at (317)-579-1988 or email us at info@housekeepingmaideasy within 24-48 hours, and we will have one of our staff return to your home within 48 hours to correct anything that needs attention, as we guarantee all our work. We also send our internal "Rate Your Cleaning" Feedback emails after each cleaning asking you to rate your cleaning which has space also for comments too. We encourage you to respond each time to encourage your cleaner if they are doing a great job and to always keep us abreast of how you are feeling about your service. These are emailed back to the office and your cleaner as we are always looking for them to keep a pulse on how we are doing.

What about tipping?

Tipping is not expected, but always welcome! Leaving a tip is a great way to show your appreciation for your house cleaner, and they do prefer tips in cash. You can also add a tip to your account as a one-time tip or recurring tip, and you can even do so after the cleaning has occurred. For customers who tip, the average amount tends to fall between 10-20% of the job. If not tipping, expressing appreciation by sending in an "It's Great" Feedback response to our email each time will be much appreciated, or a note to your cleaner when they impress you will mean much more than you may realize. Also, your cleaning staff earn bonuses based on your feedback from time to time, so please always respond to the email follow-up if you can.

Can I hire your service provider directly?

No, and this is a major problem in our industry. A great deal of time and resources is put into hiring our staff. Our Service Agreement states that you agree not to hire any past or present Housekeeping Maid Easy employee, other than through our office for a period of not less than 2 years from the date that employee last worked for Housekeeping Maid Easy, for any purpose whatsoever. In the event that you feel that you must hire this person in spite of this agreement, our referral fee to you is $5000 and is due in full immediately upon employment or use of the employee/past employee, regardless of whether the employment is regular employment or on a contract basis.

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