Question 1

Why should I hire Housekeeping Maid Easy instead of any other company or individual?

Accepted Answer

Housekeeping Maid Easy has been a trusted local business for 20+ years. Every employee undergoes extensive criminal background and reference checks, is bonded and insured, and covered by worker's compensation insurance. We offer top industry pay, comprehensive full benefits, and pay all employee taxes.

Question 2

Is Housekeeping Maid Easy a franchise?

Accepted Answer

No, Housekeeping Maid Easy is a locally owned and operated company. Because we are locally owned our prices are more affordable and we are able to be more flexible when meeting your specialized needs.

Question 3

Do I need to sign a contract?

Accepted Answer

No, you may cancel service at any time, but a two week notice is helpful for us to smoothly reassign your cleaner a new home.

Question 4

Who provides the cleaning products and equipment?

Accepted Answer

We provide the cleaning supplies and equipment. We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide any special cleaning supplies, just ask us!

Question 5

What hours do you clean and can I pick the day I would like?

Accepted Answer

Our office hours are Monday-Friday 8:00 a.m. to 5:00 p.m. We clean between the hours of 8:00 a.m. to 5:00 p.m. We try our best to accommodate your preference in days.

Question 6

How many people do you send to my home?

Accepted Answer

We use a solo cleaner model which is the safest, lowest exposure cleaning model offering the highest level of accountability. Our Cleaning Techs are carefully vetted, communicate in English, and are professionally trained in house cleaning.

Question 7

Do I need to be home?

Accepted Answer

Most of our customers are not home when we clean, and this is our preferred scenario so your cleaner can work unobstructed. We keep detailed information about each client's home including pets, access, and alarm codes.

Question 8

What about pets?

Accepted Answer

Pets are not a problem. Please let us know their names and where they will be during the cleaning. If you have large or aggressive pets, we ask that you secure them while we are cleaning your home.

Question 9

What if I'm not satisfied?

Accepted Answer

Call or text our office at (317) 579-1988 within 24 hours to let us know what the problem is, and we will return within 24 hours to correct anything that needs attention at no additional charge. Your complete satisfaction is our number one priority.

Question 10

How is payment handled?

Accepted Answer

We are a cashless business and only accept credit or debit cards for payment. We charge all cleanings the day of the cleaning.

Question 11

What if I want to cancel a scheduled service?

Accepted Answer

You can avoid a late cancellation fee if you give us at least 48 hours notice for a cancellation. This gives us time to find a replacement job for your cleaner, who is dependent on steady work for regular paychecks.

Question 12

Why is the first time you clean my home priced higher?

Accepted Answer

We begin your service with an initial detail clean of your home. This first cleaning is similar to a spring clean and requires extra time and effort. It is not uncommon for us to spend two to four times longer than it will take on regular repeat maintenance cleaning.

Author: Leah Severson

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